Privacy Policy

1. Introduction

Teguh Chambers ("the firm", "we", "us") is committed to handling personal information with care, discretion, and transparency. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to information collected through our website at teguhcha.live, through our contact form, and in the course of providing legal services. It is governed by Malaysia's Personal Data Protection Act 2010 (PDPA).

If you have questions about anything in this policy, please contact us at [email protected].

2. Personal Data We Collect

We collect personal data only where it is necessary for the purposes described below. The data we may collect includes:

• Contact information: name, email address, telephone number, and postal address
• Matter-related information: documents and details relevant to your pension enquiry, which you provide to us directly
• Technical data: IP address, browser type, and pages visited, collected through cookies and analytics tools
• Communication records: emails, letters, and notes from telephone conversations relating to your matter

We collect this data through the following means: submission of the contact form on our website, direct correspondence by email or telephone, and in-person or remote consultations.

Legal basis for processing: We process personal data on the basis of (a) your consent, where given, (b) the performance of a contract or pre-contractual steps at your request, and (c) our legitimate interests in delivering legal services and maintaining client records.

Retention: Contact enquiry data is retained for 12 months after the last contact. Matter files for completed legal engagements are retained for 7 years in accordance with professional conduct requirements. You may request deletion subject to these obligations.

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries and providing legal services
• Preparing correspondence, documents, and written summaries on your behalf
• Communicating updates about your matter
• Maintaining accurate client records as required by professional obligations
• Improving our website and understanding how visitors use it

Data sharing: We do not sell or share personal data with third parties for marketing purposes. We may share data with: regulatory bodies or courts as required by law; third-party service providers necessary to operate our website (such as hosting and analytics providers), who are bound by appropriate data processing agreements; and, where you have instructed us, relevant pension authorities or opposing parties in your matter.

We do not send marketing communications without your consent. If you have opted in to receive updates, you may withdraw that consent at any time by contacting us.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, disclosure, or loss. These include:

• Secure, encrypted storage of client files
• Access restricted to authorised staff only
• Password-protected systems and secure email practices
• Periodic review of data handling procedures

In the event of a data breach that is likely to result in risk to your rights, we will notify you and the relevant authority as required by Malaysian law.

5. Cookies

Our website uses cookies to operate correctly and to understand how it is used. Essential cookies are necessary for the site to function. Analytics and preference cookies are optional and only set if you accept them through our cookie consent notice.

For full details, please see our Cookie Policy.

6. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data we hold about you
• Correction: You may ask us to correct inaccurate or incomplete data
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time
• Objection: You may object to certain types of processing, such as direct marketing
• Erasure: You may request deletion of personal data we hold, subject to our legal retention obligations

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. If you are dissatisfied with our response, you may contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their policies before providing any personal information.

8. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any update constitutes acceptance of the revised policy. For material changes, we will endeavour to provide notice through our website.

10. Contact

Data Controller: Teguh Chambers

Suite 8-2, Menara Ansar, Jalan Trus, 80000 Johor Bahru, Johor, Malaysia

Email: [email protected]

Telephone: +60 7-278 4531